Employment Type: Full-time
Company: Hershey Entertainment & Resorts
Contact: Oumaima Driouich(717) 312-2004oudroiuich@hersheypa.com
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
This position leads a team to execute the day-to-day retail operations within the retail department at The Hotel Hershey and Hershey Lodge while achieving financial goals and ensuring operating standards are met.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Manage a team of full-time and part-time employees to successfully execute the day-to-day retail operations by interviewing, hiring, training, scheduling, coaching, and holding team members accountable to ensure standards are being met.*
Work collaboratively with others to assort, plan, and execute placement and replenishment of products at retail locations across HE&R Resort properties.*
Follow and enforce inventory management procedures, evaluate the profitability of stores, analyze sales figures, and propose and execute action plans.*
Address customer concerns and provide customer recovery by responding promptly to resolve and follow up on any complaints. Ensure resolutions effectively meet guest needs and service expectations while upholding property values.*
Actively monitor areas of responsibility each day by visiting and checking in at retail locations. Collect information from the field and act as liaison to the department management team in order to proactively identify issues.*
Actively participate as a member of the management team by serving as MOD, sitting on committees, and assisting with employee events.*
Monitor safety issues and find solutions in order to minimize risk and keep guests and employees safe.*
Perform other duties as assigned.
Qualifications:
Minimum of 4 years of related experience.
Industry Experience – Retail, Hospitality/Tourism
Minimum of 2 years supervisory experience.
Must have a valid Driver's License
Completion of high school or GED
Knowledge, Skills, and Abilities:
Skilled in the use of Microsoft Office applications, including Excel and Word.
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (8ft maximum height)
Lifting Occasional (<33%) (25lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Occasional (<33%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Occasional (<33%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
The position is subject to both environmental conditions. Activities occur inside and outside.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer