Employment Type: Full-time
Company: LEPCO
Contact: Kirsten Sourbeer(717) 426-5232ksourbeer@lepco.com
Since 1970, Lawn Equipment Parts Company (“LEPCO”) has grown from a dedicated local team into a top 25 privately held company in South Central PA. As an industry leader in outdoor power equipment, we support nearly 1,000 dealers across the Northeast. We’re a reputable, family-owned business in Marietta that knows our people are our greatest asset—and we’re looking for an energetic Service Tech to join the family.
Job Summary
We are seeking an innovative and energetic full-time Service Technician with deep experience in outdoor power equipment. In this role, you will serve as a primary technical authority, providing expert guidance on parts and mechanical issues to support our dealer network. You will be responsible for troubleshooting complex problems, managing warranty claims, and performing hands-on repairs at our Marietta facility. We are looking for a professional who balances high-level technical proficiency with a customer-centric mindset to maintain our status as an industry leader.
Work Environment & Location
Pennsylvania-Based Candidates: This is an in-house position at our Marietta facility. This allows for hands-on repairs of LEPCO and dealer equipment and direct collaboration with the local team.
Out-of-State Candidates: This role is available as a fully remote position. You will focus on providing technical assistance, parts look-up, and warranty claim processing via telephone and electronic systems.
Training Travel: Regardless of primary work location, all team members must be able to attend manufacturer training sessions on-site at LEPCO or at a manufacturer’s facility.
Job Responsibilities
Provide dealers with technical assistance for equipment we sell.
Assist dealers, by telephone, with parts look-up and parts problems
Process dealer’s electronic and paper warranty claims.
Repair LEPCO and dealer equipment as needed.
Resolve dealer and end user complaints by telephone related to the equipment we sell.
Maintain accurate telephone logs of all incoming calls.
Attend manufacturer training sessions either on-site at LEPCO or at manufacture’s facility.
Assist with special projects as assigned.
Compensation & Benefits
We offer a competitive compensation package with a starting salary range of $55,000 to $70,000 per year, based on prior mechanical experience and qualifications.
Paid Time Off plan that starts accruing immediately and 9 paid holidays
Business casual dress code
Healthcare benefits including medical, vision, & dental available 30 days after you start
401(k) retirement plan and financial advisors available 180 days after start date
Company-provided life, short-term disability, and long-term disability insurance available 30 days after start date
LEPCO gear and product discounts
Employee Development & Resources
Ongoing job training opportunities
Incorporation into company culture, sales goals, and product offerings
Employee Assistance Program to support mental health and wellness
Charitable giving grant and match programs
Company team building events and activities
What does it take to be a LEPCO Team Member?
Uphold LEPCO’s values & customer-centric mindset
Experience in the outdoor power equipment industry
Bachelor’s degree or 5 plus years of related experience and/or training; or equivalent combination of education and experience
A focus on attention to detail
A positive attitude
Strong communication, organizational and time management skills
Creative thinker and problem solver Complete tasks in a timely manner
Experience working with the Microsoft Office including Excel, Word, PowerPoint, and Outlook
Proficiency working with technology including PC’s and mobile devices
Ability to work independently while regularly collaborating with co-workers
Ability to lift up to 50 lbs.
Must be willing to submit to a background check and pass a post-offer drug screen
Must be able to work legally in the United States
We are committed to learning from and growing with each other every day. We are an equal opportunity employer and value diverse backgrounds, experiences, abilities, and perspectives. All employment is decided on the basis of qualifications, merit, and business need. Come join the team at LEPCO!
If you require a reasonable accommodation in applying, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us directly.