Employment Type: Full-time
Company: Tandem Living
Contact: Justin Lewis(717) 735-2683jlewis@TandemLivingPA.org
Location: Trillium Place (supports three Tandem Living campuses)
Schedule: Full-time, on-site | 8:30 AM–5:00 PM
Minimal weekend commitment as part of an on-call rotation
Position Summary:
The IT Specialist Level 1 provides first-line technical support to staff and residents across three campuses. This entry-level role focuses on troubleshooting hardware, software, network, and system issues, escalating complex problems as needed to ensure timely resolution and business continuity.
Qualifications:
High school diploma or equivalent
Additional education, training, or relevant IT experience preferred
Key Responsibilities:
Serve as first point of contact for technical support via phone, email, or ticketing system
Install, configure, and maintain computers, software, and peripherals
Assist with employee onboarding and offboarding, including device setup and user accounts
Support phone system setup, moves, transfers, and troubleshooting
Follow standard procedures and escalate issues when appropriate
Benefits:
Medical, dental, and vision insurance
401(k) with company match
Tuition reimbursement and advancement programs
Paid time off and company-paid life insurance
Free access to wellness center and pool
$500 unlimited employee referral bonus