Company: Brightspeed
Contact: Rosetta Mills(704) 314-2265rosetta.mills@brightspeed.com
Brightspeed is looking for a Customer Service Technician Intern to join our team! As a Customer Service Technician Intern, you will be performing installation, maintenance and troubleshooting of fiber-based high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician – Intern, you may be required to work varying shifts. This is a temporary position of up to 90 days, though there may be opportunities for high-performing hires to apply for and convert to regular positions if available.
As a Customer Service Technician – Intern your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated fiber and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals