ZOOAMERICA ADMISSIONS TEAM LEAD

Part-time Position, Available on: 2023-05-22

Job Description:

A ZooAmerica Admissions Team Lead maintains accountability for assigned location(s), including: ZooAmerica Admissions. This position works in a team environment with other Admissions Employees, Admissions Team Leads, and Supervisors.

This position will support frontline operations based on operational needs.

Primary responsibilities include: greeting and engaging guests, providing training and support to employees, completing documentation, participation in outlined leadership assignments and involvements, supervising assigned locations, maintaining a clean and safe work area, and ensuring guest and team member safety and satisfaction through enforcement of standard operating procedures.

The position of ZooAmerica Admissions Team Lead is a supervisory (RED TAG) position.

Job Functions:

Conduct location team shift meetings with employees, peers, and supervisors
Maintain a clean work area, including: preparing and sweeping queue areas, work stations, walkways/paths are free of debris, and removal of trash when necessary
Communicate with supervisor(s) regarding staffing needs. Responsible for coordinating a Team Member break schedule and ensuring compliance with child labor laws.
Complete employee training at ZooAmerica Admission locations as necessary; providing supervision and support to the Guest Experience team; coaching employees, when needed
Adhere to Guest Experience standard operating procedures; proficient in ZooAmerica Admissions positions. Ensure the Guest Experience team is operating in a safe and efficient manner; enforce safety guidelines
Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, Group Sales order entry, Group Sales ticket checking, Group Sales ticket distributions, tour booking and order processing, season pass record entry, cashier reconciliation reports, vault reconciliation and complete change requests, update communication logs, and track inventory
Conduct the required amount of Internal Audits
Provide our guests with exceptional guest services, resolving all guest inquiries in a timely matter (including collaborating with other departments, when needed), and adhering to department and company service expectations
Initiate positive guest interactions: maintain a thorough working knowledge of ZooAmerica guest programs including: ticketing programs and promotions, Group Sales, Birthday parties and packages, Annual Memberships, Zoo Camp, Zoo Programs, and Zoo Tours.
Initiate positive guest interactions; maintain a thorough working knowledge of Hersheypark guest programs including; the Fast Track program, Sweet Start Program, and Season Pass Programs- including benefits, exclusive events, and promotions.
Participating in department leadership programs, including: setting and achieving goals, attending leadership development courses, attending trainings, team meetings and involvement in mentorship program
Working on a computer based ticket system while adhering to cash handling procedures
Basic Qualifications:

Must be 16 years of age or older when applying for the position
Must have previous experience in the Guest Experience department
Must be able to understand and communicate in the English language
Must have reliable, steady transportation to and from work
Additional Qualifications:

Must be proficient in the use of Microsoft Office and Google Suite applications, must be comfortable with the use of electronic equipment and digital ticketing software
Must have the ability to effectively communicate nonverbally, verbally and written, including delivering instructions/directions, and speaking clearly into radios and phones.
Must have the ability to remain alert and vigilant at all times
Must attend required hours of leadership development training
Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information
Embody Hershey Entertainment & Resorts company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others
Must be comfortable handling money
Must have strong conflict resolution/problem solving skills
Working Conditions:

Maintain THREE (3) days of operational availability during established peak-weeks and TWO (2) days of operational availability during off-peak times.
Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance:
Sitting Occasional (<33%) Standing Constant (>67%)
Walking Constant (>67%)
Regular outside work in various weather conditions is required, including exposure to heat, cold, rain, snow, and other inclement weather

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Company: Hershey Entertainment & Resorts

27 W Chocolate Ave Hershey, PA 17033

Contact: Lauren Bryant
labryant@hersheypa.com
(717) 534-8945