Telecommunicator Trainee

Full-time Position, Available on: 2021-11-23

Dauphin County Emergency Management Agency is currently accepting applications for the full-time, varied shift position of 911 Telecommunicator Trainee. An employee in this position receives and dispatches 911, emergency and non-emergency calls from the public, fire and ambulance personnel, equipment and services. He/she receives and directs telephone, radio and data communications, collecting pertinent information and dispatching units using radio and computer-aided dispatch system; determines priority, nature and location of emergency and non-emergency calls and status of units on and off assignment; maintains complete and accurate records, logs and reports on calls for a variety of services; operates a variety of teletype, computer, and radio equipment, monitors equipment for correct functioning, making record checks, computer entries, confirming and updating status of warrants; provides emergency medical, fire, and police pre-arrival and/or post-dispatch instructions; operates various types of communications equipment in a calm and competent manner including digital encoding alarm or units/personnel and a Telecommunications Device for the Deaf (TDD).

Minimum Education, Experience, and Training Requirements
Graduation from high school or an accredited equivalency program; one year of experience working with radio and computer equipment, preferably in the field of law enforcement, fire or medical dispatching.

Other Requirements
Within one (1) year of employment, successfully complete the National Academy’s Emergency Fire Dispatch Protocol System, Emergency Medical Dispatch Protocol System, Emergency Police Dispatch Protocol System and Emergency Telecommunicator Course.

Supplemental Information
A valid driver’s license and a favorable criminal background check are required.

Company: Dauphin County Department of Public Safety

911 Gibson Blvd
Steelton PA 17113

Contact: Marlin Castillo
(717) 558-6800