Technical Product Support Representative

Full-time Position, Available on: 2022-06-09

Ballymore is looking for a bright, energetic, and mature individual to become our Technical Support Representative based in our Coatesville, PA location. The ideal candidate will have a high mechanical aptitude with experience in mechanical, hydraulic, and D.C. troubleshooting and electrical repair. Primary job functions are to aid customers with technical questions and problems concerning Mobile Aerial Work Platforms (scissor lifts), Material Handling Equipment (powered pallet jacks and stackers) and other mechanical and electrical Safety Products that Ballymore offers. Candidate would be expected to provide guidance regarding product improvement, redesigns, and technical support to assembly associates. Occasionally basic training to the sales force will be required. Candidate shall have a solid work ethic and have good verbal and written skills.

As we continue to grow, we require additional assistance for a Technical Product Support Representative.

Key Responsibilities:
• Provide prompt and accurate technical assistance to customers by phone, email, etc
• Record keeping associated with calls received
• Assist Warranty Administration in claim validity and root cause analysis
• Coordinate, dispatch, and track service repairs through completion
• Occasionally travel both to troubleshoot and/or repair Ballymore equipment
Required Experience:

Experience Requirements:
• Mechanical experience in D.C. electrical hydraulic systems, off-highway equipment, repair and troubleshooting mobile equipment
• Experience in troubleshooting electrical, hydraulic, and mechanical systems
• Experience in a customer-facing technical environment
• Understanding of electrical and hydraulic schematics, technical drawings, and service manuals

Skills & Qualifications:
• Excellent interpersonal skills
• Proficient in Microsoft Office suite
• Sales and Detail Oriented
• Ability to travel
• High school diploma or GED required.

Company: Ballymore Company

501 Gunnard Carlson Drive
Coatesville, PA 19320

Contact: Leslie Cushing
lcushing@ballymore.com
(610) 593-5062