IT Specialist Level 1

Full-time, Permanent Position, Available on: 2023-02-06

*Full-time: 80 hours biweekly: 8:30AM-5:00PM
-Minimal weekends required as part of a “On Call” weekend rotation.

The IT Specialist Level 1 provides technical support to both staff and residents. This position also includes level one support for software and hardware on Mennonite Home Communities’ corporate network and oversees the ticketing system to verify support is being timely completed. This position will be performed in accordance with Mennonite Home Communities Core Values, Mission Statement, and regulations.


-High school diploma or equivalent required.
-Additional formal education/training or equivalent experience required.


-Oversees both staff and resident service tickets to ensure they are answered in a timely manner. Addresses outstanding issues and handles expediting tickets as needed.
-Provides level one support to address staff general IT needs such as Windows password resets, access troubleshooting, hardwaresoftware troubleshooting, and voice troubleshooting.
-Createsmanages staff accounts and sets upmanages the appropriate access needed by staff to perform their daily duties. Provides staff with basic IT training.
-Provides level one IT support to Residents such as troubleshooting wireless issues, printer issues, and general PC issues. Assists residents with setting up wireless service.

Mennonite Home Communities was founded in 1903, the Christ-based mission is to enrich the lives of residents, staff, and the community. Mennonite Home Communities is a non-profit organization, continuing care retirement community located in Lancaster, PA just across from Park City Mall.


Mennonite Home Communities enriches the lives of our team members by offering competitive payrates and a generous, comprehensive benefit package! Benefits may include:

-Five-star facility as rated by CMS
-Medical/Dental/Vision Insurance
-401(k) Retirement Plan with company match
-Tuition Reimbursement, Scholarship & Advancement Programs
-Paid Time Off
-Company Paid Life Insurance
-Wellness Center & Pool at no charge to the employee

EOE/M/F/V/D Employer

Company: Mennonite Home Communities

1520 Harrisburg Pike
Lancaster, PA 17601

Contact: Justin Lewis
(717) 735-2683