Full-time Position, Available on: 2021-09-03
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Job Title: Executive Housekeeper
Department: Housekeeping
Location: Hilton Garden Inn, Hampton Inn & Suites
Reports To: General Manager
FLSA Status: Exempt
Pay Grade: 11E
Prepared By: Human Resources
Prepared Date: 01/06
Approved By: Human Resources
Approved Date: 01/06
Revision Date: 02/13
Summary
Responsible for all aspects of the Housekeeping Department which includes Housekeepers, Housekeeping Supervisors, House Persons, Laundry, and Night Cleaners, including Guest/Customer satisfaction, staff development, adherence to established budgets & development of resources to accomplish objectives.
Essential Duties and Responsibilities include the following:
Establishes standards and procedures for Team Members in the Housekeeping, Laundry Departments.
Responsible for training Housekeeping and Laundry Team Members in accordance with standards as outlined by Hilton Hotels Corporation and Willow Valley (required video & emergency training).
Scheduling and staffing according to budget guidelines. Plans work schedules to ensure adequate service.
Periodically inventories supplies and linens. Orders supplies as needed according to budget guidelines.
Investigates new and improved cleaning instruments and methods.
Inspects and evaluates physical condition of establishment. Submits to management recommendations for painting, repairs and furnishings.
Ensures Guest Rooms for Hilton Honors members are prepared according to Hilton Hotels Corporate Standards.
Responsible for quarterly Housekeeping Team Member meeting and agenda.
Coordinates deep cleaning and special projects.
Participates in MOD Program.
Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
Provide an excellent work environment by listening and reacting to Team Member’s needs. Recognize and reward Team Members during special occasions and achievements.
Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
Performs other duties as assigned.
Supervisory Responsibilities Directly manages Team Members in all areas of the Housekeeping/Laundry Departments. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for signing off on payroll and designating a back-up person in their absence for processing departmental payroll components in a timely manner – such as weekly timesheet approvals, transferal of hours, PTO, and entering schedules, etc.
Education and/or Experience
Associates degree (A.A.) or equivalent from a two-year college or technical school; or 4 years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Hilton Brand Training upon hire
CPR Certification preferred but will train
RAMP Training preferred but will train
ServSafe Certification preferred but will train
Safety Policies and Practices
The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manual. The Team Member will be reviewed annually on workplace safety.
Computer Skills
General Computer Skills with experience using Word, Excel, Power Point, Email Internet Software, MS Windows OS and Hilton OnQ preferred.
Signatory Signature
Sign purchase requisitions and invoices for expenditures for products and services continuously required to carry out the functions of your operational area in accordance with the annual Willow Valley Associates, Inc. Signature Authority Limits.
Complexity & Judgment
Work requires performing non-routine tasks that are unrelated. Problem solving occurs as a regular part of the job. Established practices and procedures are not always available to address all situations. Individual judgment is used on a regular basis.
Guest & Team Member Relations
This position requires the ability to resolve issues with Guests, Team Members and or the public. Influencing and persuasion are frequently used skills of this position.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Physical Demands
While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team Member frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The Team Member is occasionally required to sit and taste or smell. The Team Member must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Work Environment
While performing the duties of this position, the employee is regularly exposed to wet and/or humid conditions; outside weather conditions; risk of electrical shock and Consistent/reoccurring vibration. The employee is frequently exposed to moving mechanical parts and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Company: Willow Valley Associates
Hampton Inn Mount Joy
Willow Valley Associates
2301 Strickler Road
Manheim, PA 17545
Contact: Kasey Patterson
kpatterson@willowval.com
(717) 464-7711