Customer Service Technician

Full-time, Permanent Position, Available on: 2022-04-15

Job Description
Job ID:22001563
Windstream’s team of Field Install and Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. Our team of Field Install and Service Technicians care about technology and connecting customers to products they value. By providing technical expertise and customer support, our Field Install and Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:
No Experience needed – Windstream’s training program will teach you how to install and repair residential and business communications services including telephone, internet, and video.

Learn to work with tools and test equipment to provide service of multiple different technologies and network designs.

Recommend products and services to resolve the communications needs of customers.

Work in both buried and aerial plant requiring pole climbing and ladder skills.

Safely operate and maintain clean and organized company service vehicle.

Work in both inside and outside environments.

Complete necessary safety training and follow safety standards and regulations.

You will report to the Manager of Local Operations

Do You Have?
Basic technology and math skills

Valid driver’s license and safe driving record

Ability to distinguish colors in use of color-coded cable.

Ability to use equipment with maximum load capacity of 275lbs.

Ability to lift 50lbs and capable of working aloft.

Ability to successfully complete required safety training.

Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

Ability to respond to after hour callouts.

High School Degree or GED equivalent

Our Benefits:

Home

Medical, Dental, Vision Insurance Plans

Identify Theft, Legal, Auto & Home and Pet Insurance

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

General Annual Increases

About Us:
Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

Job Requirements
High School Graduate or GED Equivalent required. Two-year technical degree in computers or electronics or the equivalent in work experience desired. This is a safety sensitive position.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

**APPLY AT https://careers.windstream.com/en-US/job/customer-service-tech-i-fo/J3S32X70VP8ZL1TTBGY

Company: Windstream Communications

Ephrata, PA

Contact: Kristin Adams
Kristin.L.Adams@windstream.com
(717) 738-8754