Part-time Position, Available on: 2023-05-08
Job Description:
The Catering Building Supervisor is responsible for leading and supervising staff and maintaining the operation of a HERSHEYPARK Food & Beverage Catering location. The position will rotate through a supervisor on duty schedule and will work directly with the Catering Area Supervisor to oversee the daily operation relating to employee staffing and overall general catering operation of the assigned location. It is the responsibility of this position to possess, lead and instruct on the company’s core values. This position may also assist other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).
The position of Catering Building Supervisor is a supervisory (BLUE TAG) position.
Job Functions:
Leading the team by assessing the catering needs of the day, allocate staff and oversee food production in the location assigned and when necessary report needs to the Area Supervisor.
Training and supervising front line employees and supervisors to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions
Ensure that location in the area of responsibility opens and closes at the proper times established by the banquet needs.
Monitor appearance and operation standards (inside and outside) of the catering location; cleanliness, music, line allocation, food safety etc.
Monitoring food preparation and portion controls; including adherence to food safety standards and ensuring quality product in line with federal, state and company laws and policies
Maintaining appropriate food production levels based on projected business and weather on a daily basis to minimize food waste
Monitor staffing levels and report shortages or excess staff to Area Supervisor
Maintain equipment and report problems with equipment to maintenance staff during operations or inform Area Supervisor of concerns so that appropriate work order is placed.
Ensure strict adherence to Child Labor Laws, and reporting any potential violations to a full-time manager immediately
Handling both guest compliments and complaints, as well as answering guest questions or directing them to the appropriate source of information, handle escalated situations
Work with Sales Team to assist Clients on an as needed basis
Complete accurate inventories (food, paper and chemical) for area of responsibility
Assist managers with End of Period Accounting procedures
Adhere to financial procedures as it relates to money bag operation, banquet accounting and revenue reporting
Perform other job related assignments and tasks as assigned
Basic Qualifications:
Must be 16 years of age or older
Must have at least two (2) years of Food & Beverage experience
Minimum of (1) year of supervisory experience in the Food & Beverage industry to include shift supervisor, restaurant supervisor or manager
Must be certified or be able to pass an alcohol service class (RAMPs® Training – will be provided) and Food Safety training ( ServSafe™ certification– will be provided)
Must be able to understand and communicate in the English language
Must have reliable, steady transportation to and from work
Additional Qualifications:
Must be able to work a flexible schedule, in compliance with Child Labor Laws, that includes Monday through Sunday (including Holidays) with shifts starting as early as 6am and ending as late as 1am, and must be able to work a minimum of two (2) weekends (Saturday and Sundays) each month
Must be able to work a minimum of five (5) days and at least 35 hours per week (including shifts in excess of 8 hours) during May, June, July and August and at least 15 hours per week during September through April
Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information
Proven guest relations, problem-solving, task management skills, and organizational skills
Knowledge of Child Labor Law regulations
Must be able to work independently and be self-motivated to perform all aspects of the job at all times
Working Conditions:
Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)
Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)
Employee must provide proper footwear (black non-skid / non-slip sneakers)
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Company: Hershey Entertainment & Resorts
27 W Chocolate Ave Hershey Pa 17033
Contact: Lauren Bryant
labryant@hersheypa.com
(717) 534-8945